Quality Training

Behaviour Based Quality

Objectives

Developed specifically to promote accountability, ownership and responsibility for achieving desired quality and performance in the Life Sciences Sector. Behaviour-based quality is a proven methodology that utilises behavioural psychology processes and techniques to promote accountability, ownership and responsibility for achieving desired quality and performance. This course equips frontline employees and supervisors/team leads/managers with the necessary knowledge and skills to lead and manage quality and performance, using a 6 step behaviour-based quality process, problem solving, communication tools and techniques.

Content includes

Understand what is Behaviour Based Quality (BBQ)

• Understand the importance and benefits in getting the workforce to buy in to behavioural based quality
• Understand the 6-step behaviour based process
• Improve analysis of behavioural issue
• Maximise people’s sense of accountability, ownership and responsibility of behavioural policies
• Understand leadership behaviours
• Communicate quality and performance issues more effectively
• Know how and when to use high impact awareness-raising techniques with a behavioural theme
• Know how to sustain BBQ into a Life Sciences existing Quality Management System

Who should attend

Front line employees, supervisors, managers, team leads working in the Life Sciences Sector

Upcoming dates:

No training dates available at the moment.